Support
UK ICT provides SME companies with corporate level IT support through a variety of flexible and innovative support options
We provide a virtual IT department empowering our clients to maximize the benefits of their IT infrastructure and leaving them free to concentrate on running their own business
Have a look at the support options detailed here or call us on 0845 270 1642 to discuss your support requirements with one of our consultants
Gold SLA Support Features
Enjoy support contract response times from a professional support company
Stabilise your IT budget, our Gold contracts are all inclusive, allowing you to control your IT spend
Real time, interactive desktop sharing software linked directly to our support engineers
Our Gold Support Contracts include –
• Unlimted telephone and e-mail support • 1 hour response on Business Critical Servers
• 4 hour response on desktops, and workstations
• Remote Server management
• Backup device monitoring hrs
• Management of users and devices
• Anit-virus Software monitoring
• Daily backup monitoring service
• Server monitoring
• Preventative maintenance
• E-mail managment
• Firewall management
• Desktop management
• Free On site assitance
• No call out charges
• Free installation (T&Cs apply)
• Dedicated Account Manager
• Quarterly on site reviews
• Annual contracts – monthly or quarter payment options
UK ICT Gold - the only support contract you will ever need
Silver SLA Support Features
Fast response and effective rsolutions - Silver support contracts will keep your systems working smoothly, minimizing downtime and maximizing productivity
Our Silver Support Contracts include –
• Unlimted telephone and e-mail support
• 4 hour response on Business Critical Servers
• 8 hour response on desktops, and workstations
• Remote Server management
• Management of users and devices
• Anit-virus Software monitoring
• Daily backup monitoring service
• Server monitoring
• E-mail managment
• Firewall management
• Desktop management
• Free On site assitance
• Free installation (T&Cs apply)
• Annual contracts – monthly or quarter payment options
• ADSL/Broadband router remote support
UK ICT Silver- cost effective business level support for corporates and SMEs
Bronze SLA Support Features
Bronze support contracts are ideal for the small work group, stand alone PCs or in a larger network environment where fixed cost and immediate response is not a requirement. Bronze contrcats still ffer a wealth of features and response times well within industry norms, but at a lower cost than Gold and Silver packages
Our Bronze Support Contracts include –
• Unlimted telephone and e-mail support
• 8 hour response on Servers and Workstations
• Remote Server management
• Management of users and devices
• Anit-virus Software monitoring
• E-mail managment
• Firewall management
• Desktop management
• Reduced Call–Out charges
• Special rates for non contract work
• Annual contracts – monthly or quarter payment options
• ADSL/Broadband router remote support
UK ICT Bronze - cost effective business level support for smaller networks
Pay as You Go
UK ICT provides a full range of support to clients on a Pay As You Go Basis
The best in Ad – Hoc support
If you have always used Pay As You Go support we are happy to provide it
If you need support call us now on 0845 270 1642 or use the ‘Call Back’ button for more information
Hardware Maintenance
Want to protect your hardware? Vector hardware cover – peace of mind against hardware problems
Protect your equipment
• Personal Computers
• Laptops and Notebooks
• Servers
• Printers
• Monitors
• Scanners
Although modern Servers, PCs and laptops are built to very high standards and will normally run trouble free, any electrical appliance can go wrong. If a computer goes wrong you are not only faced with the cost of repair, but also the cost of down time
When a domestic electrical appliance goes wrong may people just buy a new one, but with computers this is not as straightforward. Data will need to be recovered, programmes installed, network and Internet connections restored. The on cost can be very high.
IT4 Accountant
The IT Club for Independent Accountants
If you are an independent accountant looking for an innovative and effective approach to ICT for you and your clients this could be the club for you
Sagetec
Sagetec – Sage 50 Accounts support with a difference
Unlimited Telephone, e-mail and web based support Fast Response Times
Call logging and tracking systems lets you monitor the status of your support call
Reducing our carbon footprint
IT4GreenEarth helps companies lower costs and improves operational efficiency. At UK ICT we believe in planned and strategic development of IT infrastructures. Network and Desktop optimization not only improves business efficiency but has a positive environmental impact.
Free online and telephone support on laptops PCs and printers purchased through our on line stores at ukITzone.com
When you buy on line don’t forget to add free UK Support Zonet to your shopping cart
You will then qualify for one month’s free support on the computers and printers but you have bought
We will send you a user name and password to access our online support desk where you can log support requests. You will also be able to log calls by telephone and e-mail and will have free access to our remote support tools.
All of this is completely free for one month from the date we deliver your equipment
Make the most of our on line stores with UK Support Zone
Call 0845 270 1642 or us the “Call back” button to talk to find out more